This program is specifically tailored to your needs. We offer one-on-one coaching and mentoring both in-person and on the phone.
Who this program suits:
- Small claims departments
- Claims handlers who need focussed and specific training
- New adjusters
- Adjusters transitioning to handle a new line of claims (e.g. from Auto Physical Damage to Bodily Injury or Accident Benefits or from Personal Lines to Commercial)
- Brokerages who handle claims in-house
This is a suggested program:
- One on one mentoring with an experienced claims professional
- In-person & telephone mentoring
- Technical assistance on coverage and procedural issues
- Assistance with file action plans, including investigation
- Call observations, and feedback
- Assistance with correspondence response
- Reserve recommendations
- Exposure identification
- Negotiation best practices
- Statement taking basics, observation & feedback
- Coaching on the Litigation process
In a nutshell, this program provides you with immediate technical expertise, coaching and training to further hone your claims handling skills.
Program Delivery and Timelines:
Month one: One to two days per week of side-by-side coaching (can be full or half days), followed by as-needed phone consultations, charged hourly
Month two: One to two days every two weeks of side-by-side coaching, followed by as-needed phone consultations, charged hourly
Ongoing: Phone consultations, with one day per month of side-by-side coaching and follow-up after month 2